free shipping this Week On orders over $30
free shipping this Week On orders over $30

FAQs

Do you ship worldwide?

Why yes indeed! There's also a flat rate shipping rate for worldwide orders, so you'll never need to worry about paying more for shipping based on where you live or how much you've bought! 

How long will it be before I get my new goodies?

All orders are shipped out within 1-3 working days. We ship worldwide, and it usually takes about 14-21 working days, but this is just a rough estimate and can be affected by things such as holidays, international customs procedures and the weather.

Can I track my order?

Yep, all you have to do is select the Signed & Tracked shipping option at checkout and when your new goodies are shipped you'll receive a tracking confirmation by email!

How will I know my order has really been shipped if I don't want to spend extra on Signed & Tracked postage?

Don't worry, all Mail parcels are shipped via super reliable suppliers, with years of experience in order fulfillment. They provide a simple tracking method for all orders, and I can send you a screenshot of the shipping confirmation and a rough estimate of where it is in the world if you hit up my Contact page.

My parcel has been lost or damaged, what should I do?

Never fear! Drop me an email via the contact page and we'll get this sorted, easy peasy lemon squeezy. 

How will I know your site and payment channels are secure?

That's a very valid question! We accept a variety of globally trusted payment methods, including Stripe, PayPal and Shopify Payments. Absolutely all of these payment channels offer options to request refunds or open disputes very easily, should you find you're dissatisfied with your order or my services. You're protected no matter what!

Sending you love and light,

Mariane Baunsit & Matthew Fermin

Crate Stop

ENRA Innovations, LLC

1603 Capitol Ave.
Suite 310 A322
Cheyenne, Wyoming 82001

USA